Field Leader Training

For shift supervisors, crew leads, and team leads


Why this training?

You are part of an industry experiencing unprecedented employee retirement and turnover rates, forcing less experienced employees to take on leadership roles without the tenure and training of previous generations.

You don’t need generic leadership training materials to operate safely, efficiently, and effectively.

You need tools and resources created specifically for field operations personnel in the natural gas and electric industry.

You need example situations and cases just like the ones encountered on the job every day.

You need techniques that can be applied immediately when planning work, leading teams, and improving safety.

You need a defined program that focuses on real-life, practical skills that drive career progress—from being a crew member and individual contributor to becoming a crew lead and supervisor.

You need MEA Field Leader Training. 

This in-person, highly interactive, two-day training teaches leadership skills that are necessary to effectively direct the activities of a crew and communicate with management.

Training modules & content

  • Introduction and Defining a Safety Culture
    • Setting Learning Expectations and roadmap for 2-day training experience
    • A look at how attitudes and behavior impact safety outcomes
    • A discussion on the nine attitude and behavioral characteristics that can lead to safety issues
    • A clear safety message track throughout training
  • Effective Leadership
    • An exploration of leadership skills for crew leaders
    • An easy breakdown of leadership styles and your preferred leadership style
    • How to move from self-leadership to influencing others
  • Leadership in Action
    • Establishing a “Leadership in Action” track during and beyond training
    • Exploring skills for effective situational leadership
    • Learning a model for listening, decision-making, and delegation
    • Activities for practicing giving and receiving feedback
  • Strong Teams
    • Simple ideas to create strong teams
    • A reminder of what strong teams look like in the field
    • An opportunity to test your leadership and teamwork skills
    • An understanding of your crew: what they need from their team leader
  • Recognizing & Motivating Crews
    • The tools to get your crew performing at their best
    • Ideas on how to motivate and recognize your crew
    • A useful conversation about motivating different generations
  • Coaching Crews
    • A four-step process to effectively coach your crew
    • Reminders of common mistakes in coaching
    • An opportunity to discuss how to use coaching in the field
    • Ideas to coach a troubled employee
  • Resolving Conflicts
    • A rundown of conflict sources crew leaders encounter
    • Key communication tools for resolving conflicts
    • Activities to practice these skills in real world crew scenarios
  • Working with Management
    • A list of your specific manager’s expectations of an ideal crew leader
    • Ideas on how to build a supportive relationship with your manager
    • An effective process for developing and presenting proposals to management
  • Planning Work
    • A review of the benefits of planning and how to lay out jobs
    • A simple system for setting daily priorities
    • A demonstration and follow up conversation of typical on the job planning issues
  • Ensuring Quality
    • A discussion on quality customer service and on ensuring quality communication and customer service
    • An uncomplicated view of getting quality work from your crew
    • Ideas on how to improve your crew’s quality of work

Previous attendees say:

“Great instructor with real life examples. Kept us engaged.”

“Learned a lot from the activities, and appreciate the candid conversations.”

“Applied different leadership techniques based on the situation.”

“The training opened my eyes to the positive influence I can make in my job and peoples’ lives.”

How is Field Leader Training different?

Field Leader Training is not about the technical aspects of field work. This training is based on extensive industry research and the curriculum was created to meet the specific needs of field leaders. Needs like learning to balance “on the line” because you are both on the team and leading it. Needs like dealing with limited authority, age differences (or lack thereof), and much more.

Field Leader Training addresses your needs in a highly interactive, activity-oriented setting. You are not bombarded with theory. You learn how to effectively direct the activities of your crew and communicate with management.


Training can be configured to meet specifics needs, such as incorporating company-specific procedural messages, or placing greater focus on selected lessons or sections. Custom content creation is also available. Additional fees may apply.


Facilitators of MEA Field Leader Training have 25+ years of field and leadership experience in the utility industry.

Meet our facilitators

Host a training at your company

For more information on class objectives, topics covered, and fees, contact Daneen Goncalves at (651) 289-9600 x102 or Chad Shannon at (651) 289-9600 x112.