Leadership Academy

MEA Leadership Academy


At a Glance:

  • Online Leadership courses
  • In-person Field Leader training classes
  • Leadership Bootcamp
  • Webinars
  • Professional Development Certificate (PDC)

We are introducing new courses in 2018. Check back or contact Chad Shannon at (651) 289-9600 x112.

  Print Course Library

Harvard Courses

  • Managing Yourself
    • Career Management
    • Delegating
    • Goal Setting
    • Managing Upward
    • Meeting Management
    • New Manager Transitions
    • Presentation Skills
    • Stress Management
    • Time Management
    • Writing Skills
  • Managing Others
    • Change Management
    • Coaching
    • Developing Employees
    • Difficult Interactions
    • Dismissing an Employee
    • Feedback Essentials
    • Global Collaboration
    • Hiring
    • Laying Off Employees
    • Leading & Motivating
    • Performance Appraisals
    • Persuading Others
    • Retaining Employees
    • Team Leadership
    • Team Management
    • Virtual Teams
  • Managing the Business
    • Budgeting
    • Business Case Development
    • Business Plan Development
    • Crisis Management
    • Customer Focus
    • Decision Making
    • Diversity
    • Ethics at Work
    • Finance Essentials
    • Innovation & Creativity
    • Innovation Implementation
    • Marketing Essentials
    • Negotiating
    • Performance Measurement
    • Process Improvement
    • Project Management
    • Strategic Thinking
    • Strategy Execution

New Courses for 2018: Lead Now!

  • LEADNOW-0100 Introduction and Dimension

    Course Description

    Developing your leadership capability is one of the smartest investments you can make in your career. Great leadership is the conduit through which innovative strategies are created, and it is the enabling force that achieves objectives, delivering both business and people results. How well you lead others will affect you and your team professionally and personally for years to come.

    This 7-minute module includes the Leadership Lesson “Small Treasures,” describes the four critical relationships for any leader, and introduces the LEAD NOW! Model.

    MEA Certificate Numbers
    MEA12336
  • LEADNOW-0101 Customer Focus

    Course Description

    “Customer Focus” is the 1st of the 21 Dimensions in our new LEAD NOW! Leadership Development Model. Customer Focus is about delivering your service or product in a way that fulfills the needs, wants, and values of your customer better than anyone else. Watch this video and learn how to adapt your strategies to benefit the customer and your business results.

    How well do you know your customers? What are their needs? Who are your internal customers? How much time do you spend focusing on your customers? Customer focus is delivering your product or service in such a way that you fulfill the needs, wants, and values of your customer better than anyone else. Your internal and external customers are at the core of your organization and central in all strategic organizational decisions.

    This 7-minute module includes the Leadership Lesson “Saved by a Sneeze,” the Leadership Gems “If You Don’t Take Care of Your Customer, Someone Else Will” and “Culture is Defined and Re-Defined Every Day,” examples of business and people results you can achieve with improved customer focus, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12327
  • LEADNOW-0102 Effective Communication

    Course Description

    “Effective Communication” is the 2nd Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. This Dimension is about clearly expressing targeted messages at the right time, using the right media, and the right venues. Identify your team members’ talents and how everyone fits together to streamline communication to ensure that your goals and methods are aligned.

    Do you embrace your vital role as a communicator? Every aspect of the business relies on the effective exchange of information. Your communication skills in all of your workplace relationships are crucial to your overall success as a leader. Effective communication is clearly expressing targeted messages, at the right time, using the right media, and the right venues. It requires follow-through and feedback to ensure understanding and alignment. The biggest hurdle to effective communication is the assumption that it has taken place.

    This 7 ½ minute module includes the Leadership Lesson “What Makes a Symphony,” the Leadership Gems “No One Likes Surprises” and “The Quickest Way to Strip Dignity is to Reprimand Publicly,” examples of business and people results you can achieve with effective communication, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12331
  • LEADNOW-0103 Presentation Skills

    Course Description

    “Presentation Skills” is the 3rd Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. A vital part of being a great leader is the ability to communicate prepared or impromptu ideas to large or small audiences—and to connect with individuals or groups to drive desired outcomes. Learn how to polish and present your ideas in a clear and engaging way.

    Are you confident in your ability to communicate prepared or impromptu ideas to large or small audiences – and to connect with individuals or groups to drive desired outcomes? Presenting in front of an audience of your peers and associates is an opportunity to let others see your talents, thinking, potential, and the force of your own personality. For some, weekly presentations become a standard part of their job. For the prepared, giving a presentation can be a huge career enhancer.

    This 8-minute module includes the Leadership Lesson “Can You See It,” the Leadership Gems “They Won't Remember What You Said, But They Will Remember How You Made Them Feel” and “The Biggest Hurdle to Effective Communication is the Assumption That It Has Taken Place,” examples of business and people results you can achieve with improved presentation skills, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12341
  • LEADNOW-0104 Strategic Thinking

    Course Description

    “Strategic Thinking” is the 4th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. This Dimension guides you through connecting abstract ideas to actionable patterns that drive future business. Devise and balance short-term and long-term plans to shift away from day-to-day “firefighting” and increase productivity.

    Do you frequently review direction and objectives? Do you question the status quo? Do you stay on top of the competitive landscape? Do you continuously seek to add value? Effective strategic practitioners are in a class by themselves. They connect abstract ideas into actionable patterns that drive future business. They have the wisdom and ability to devise and balance short- and long-term plans. This is strategic thinking.

    This 7 ½-minute module includes the Leadership Lesson “Blinded by an Egg,” the Leadership Gems “Good is the Enemy of Great” and “Beware the #1 Syndrome,” examples of business and people results you can achieve with improved strategic thinking, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12343
  • LEADNOW-0105 Decision Making

    Course Description

    “Decision Making” is the 5th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. One of the toughest, most critical skills is making wise decisions. This video shows you how to determine why a decision needs to be made and how to define, analyze, and implement it. You will also learn how to effectively communicate the decision to those who will be affected.

    Do you know when to stop analyzing and make a decision? Do you balance intuition with information? One of your toughest, most critical skills is making wise decisions. Being an effective leader requires understanding why a decision needs to be made, as well as how to define, analyze and implement it. Equally important is communicating it to those who will be affected. The buy-in and impact of your decision will determine its effectiveness.

    This 8-minute module includes the Leadership Lesson “The Decision That Changed the World,” the Leadership Gems “What Do You Think?” and “In the Decision-Making Process, Voice Your Opinion Last,” examples of business and people results you can achieve with improved decision making, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12328
  • LEADNOW-0106 Delegating

    Course Description

    “Delegating” is the 6th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Successful delegating requires a conscious choice to give up some of your own workload. In this dimension you will learn how to effectively delegate your workload while building trust with your people and allowing them to develop professionally.

    Do you have a process for delegating? Have you been successful at it? Delegating requires a conscious choice to give up some of your own workload. It demands effective communication of the objective and providing resources, accountability, and assurance that you will support (but not take over) the task. This demonstrates trust in your people and allows you to develop them professionally – while freeing you to execute higher priority items on your own boss’s list.

    This 8-minute module includes the Leadership Lesson “Snake and Eggs,” the Leadership Gems “Give Them the Ball and Let Them Run With It” and “Tell Them Why,” examples of business and people results you can achieve with improved delegating, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12329
  • LEADNOW-0107 Dependability

    Course Description

    “Dependability” is the 7th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Watch this video and reflect on your own methods of follow-through and how to follow best practices in accountability. Leaders regarded as dependable have reputations as the people who will always follow through, and their bosses know they will. Implement these changes to increase your dependability and receive the toughest, most high-profile tasks you want.

    Do you meet deadlines? Do you follow through on promises? Would your boss, co-workers and customers say that you do? Do you meet or exceed expectations? Leaders regarded as dependable have reputations as the ones who will always come through, and their bosses know they will. They receive the toughest, most high-profile tasks. What a career enhancer for greater opportunities!

    This 8-minute module includes the Leadership Lesson “It's Only Two Degrees,” the Leadership Gems “Ownership or Rentership?” and “A Fish Rots from the Head Down,” examples of business and people results you can achieve with improved dependability, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12330
  • LEADNOW-0108 Focusing on Results

    Course Description

    “Focusing on Results” is the 8th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Focusing on results is concentrating on the desired outcome with precision and conviction. This requires clear understanding of objectives, managing risk, setting and tracking milestones, developing key performance metrics, leveraging resources, and removing obstacles.

    Do you stay focused on results during stressful situations? Do you establish clear and realistic timelines? Do you hold yourself and others accountable? Focusing on results is concentrating on the desired outcome with precision and conviction. This requires clear understanding of objectives, managing risk, setting and tracking milestones, developing key performance metrics, leveraging resources, and removing obstacles.

    This 8-minute module includes the Leadership Lesson “Vision in the Fog,” the Leadership Gems “Activity Versus Results” and “Doing the Same Thing the Same Way Will Not Produce Different Results,” examples of business and people results you can achieve with improved focus on results, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12333
  • LEADNOW-0109 Personal Integrity

    Course Description

    “Personal Integrity” is the 9th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. In this Dimension, learn to exhibit principled leadership and implement sound business ethics to cultivate trust internally and with clients. As a leader, your single most important attribute is to be trusted.

    Does your walk match your talk? Do you consider the ethical implications before making a decision? Do you treat people with dignity and respect? Personal integrity is exhibiting principled leadership and sound business ethics. It is following through on what you say you will do, being authentic, being true to your values, and honoring the goodness in others. As a leader, your single most important attribute is to be trusted.

    This 8-minute module includes the Leadership Lesson “How Far Would You Go,” the Leadership Gems “We Judge Ourselves by Our Intentions... Others Judge Us By Our Actions” and “What You Do Speaks So Loudly I Can Not Hear What You Say,” examples of business and people results you can achieve with improved personal integrity, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12340
  • LEADNOW-0111 Coaching

    Course Description

    “Coaching” is the 11th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. In this Dimension, you develop a method of guiding and challenging your team through self-discovery, feedback, encouragement, and skill development.

    Do you help employees improve their performance? Do you give timely and specific improvement feedback? Do you provide needed training? Coaching is guiding and challenging an individual to achieve improved performance through self-discovery, feedback, encouragement, and skill development. Coaching helps build a person’s strengths and identifies ways to manage personal opportunities.

    This 8-minute module includes the Leadership Lesson “One Sniff at a Time,” the Leadership Gems “Remember the Fifth Year of the Bamboo Tree” and “27 Years of Genuine Growth or 1 Year Repeated 27 Times,” examples of business and people results you can achieve with improved coaching, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12326
  • LEADNOW-0110 Problem Solving

    Course Description

    “Problem Solving” is the 10th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Watch this video to define and analyze a problem in order to deliver a high-quality solution. Identify the key skills necessary to create a solution using a systematic approach to break down a problem into manageable steps.

    Do you look for root causes of problems? Do you encourage others to express differing views? As a leader, one of your primary objectives is to remove roadblocks to achieving your group’s goals through creative, efficient problem solving. Problem solving is defining and analyzing a problem to deliver a high-quality solution with appropriate buy-in. It is breaking down difficult or undefined issues into manageable steps, and using a systematic approach including analysis, brainstorming, decision making, and effective implementation of the solution.

    This 8-minute module includes the Leadership Lesson “A Spider in Space,” the Leadership Gems “A Problem Well-Defined is Half Solved” and “Remember the Voice of David: Seek a Different Opinion,” examples of business and people results you can achieve with improved problem solving, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12342
  • LEADNOW-0112 Ego Management

    Course Description

    “Ego Management” is the 12th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. People need a strong ego to handle life’s challenges. The key is to manage your ego so it doesn’t manage you! Follow the advice in this video to manage your ego in your daily work. Truly successful leaders share the spotlight. They lead the applause for their people. They’re more focused on getting the job done than who gets the credit.

    Do you admit when you are wrong? Do you give credit to others? Do you welcome feedback about your performance? Do you pursue what is best for the team? People need a strong ego to handle life’s challenges. The key is to manage your ego so it doesn’t manage you! A healthy ego balances humility and modesty with strong inner conviction and determination. Truly successful leaders share the spotlight. They lead the applause for their people. They’re more focused on getting the job done than who gets the credit.

    This 7 ½-minute module includes the Leadership Lesson “Lobsters and Egos,” the Leadership Gems “Don't Sacrifice the Entire War for Just One Battle” and “It's Amazing What Can Be Accomplished If You Don't Care Who Gets the Credit,” examples of business and people results you can achieve with improved ego management, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12332
  • LEADNOW-0113 Listening

    Course Description

    “Listening” is the 13th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Gain the ability to listen attentively with not only your ears but all your senses in this Dimension. Listening is understanding the intended message while being aware of the attitudes and feelings of others. This video guides you through the steps to become a better listener and ultimately improve all your working relationships.

    Do you maintain your focus on the current conversation? Do you ask questions to promote understanding? Do you observe and respond to nonverbal communication? Successful listening is understanding the intended message while being aware of the attitudes and feelings of others. It sends an undeniable message that you care about people, their ideas, and their contributions. Listening is an essential part of communication that is critical for effective leadership.

    This 7 ½ minute module includes the Leadership Lesson “Big Ears Are a Must,” the Leadership Gems “Silence is Your Ally, Not Your Enemy” and “Listen with Your Ears AND Your Eyes,” examples of business and people results you can achieve with improved listening, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12337
  • LEADNOW-0114 Personal Development

    Course Description

    “Personal Development” is the 14th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. In this Dimension acquire insights into your own personal development in the field. Personal development benefits you, your team, and your organization. It is the ongoing pursuit to improve your abilities and knowledge. Watch this video and determine what areas to focus on to learn and grow professionally.

    Do you know your strengths? Are you open to feedback? Are you adaptable to change? Do you apply new tools or learning in your job? Do you have a dream for your future? Personal development benefits you, your team and your organization. It is the ongoing pursuit to improve your abilities and knowledge. It is cultivating a strong personal network, keeping up-to-date on trends, and applying your new insights and skills to current and new situations.

    This 8-minute module includes the Leadership Lesson “Fantastic or A Flop,” the Leadership Gems “Identify and Build Your Strengths” and “Even if You're on the Right Track, You'll Get Run Over if You Just Sit There,” examples of business and people results you can achieve with improved personal development, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12339
  • LEADNOW-0115 Team Building

    Course Description

    “Team Building” is the 15th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. A well-orchestrated team will leverage the strengths of each member and create an atmosphere where employees feel a sense of belonging to the group. In this video learn to harness your team’s strengths and diversity to accomplish a common goal. Discover how to involve everyone on the team and establish vision and purpose.

    Do you unify your team? Do you clarify team roles and responsibilities? Do you create an inclusive atmosphere? Do you leverage the strengths and skills of team members? Team building is helping a group of individuals work together to accomplish a common goal. A well-orchestrated team will leverage the strengths of each member and create an atmosphere of belonging and encouragement. As a team leader, you’ll set the strategic direction, create the plan, and organize the players.

    This 7 ½-minute module includes the Leadership Lesson “Baboons and Impalas,” the Leadership Gems “The Job of a Coach is Not Just to Win Games” and “The Most Important Game of the Season is The Next One,” examples of business and people results you can achieve with improved team building, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12344
  • LEADNOW-0116 Time Management

    Course Description

    “Time Management” is the 16th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. In this Dimension, you generate awareness of possible distractions in your day and how to eliminate them. Learn how to modify your daily behaviors to dramatically improve your use of time and generate better results for yourself, your organization, and your personal life.

    How do you prioritize your tasks and responsibilities? Do you delegate effectively? Do you optimize your technology tools and resources? Do you run meetings efficiently? Time management is the ability to plan and control how you spend the hours in your day to accomplish goals. You can modify your daily behaviors to dramatically improve your use of time and generate better results for yourself, your organization, and your home life.

    This 7 ½-minute module includes the Leadership Lesson “The Right Job Done Right,” the Leadership Gems “An Action Deferred is a Tension Retained” and “When You Are Busy Try Saying Yes,” examples of business and people results you can achieve with improved time management, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12345
  • LEADNOW-0117 Valuing Others

    Course Description

    “Valuing Others” is the 17th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Valuing others is about identifying the potential within other people, and letting them know their capabilities, experience, and contributions are important. Gain different methods to understand your team members and provide encouragement for them to keep striving for success by nurturing a feeling of value and respect.

    How do you appropriately recognize others? Do you treat others with dignity? Do you understand their needs and concerns? Do you share the spotlight? Valuing others is about identifying the potential within other people, and letting them know their capabilities, experience, and contributions are important. This is achieved by understanding the needs and concerns of others and acting with respect and care.

    This 7 ½-minute module includes the Leadership Lesson “The No-Brain Stage,” the Leadership Gems “People Only Care How Much You Know When They Know How Much You Care” and “You Can Buy the Hands and Feet, but You Must Earn the Heart,” examples of business and people results you can achieve with improved valuing of others, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12346
  • LEADNOW-0118 Change Management

    Course Description

    “Change Management” is the 18th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. In this Dimension, learn to effectively implement change so all levels of the operation feel included and on board. Gain multiple strategies for managing the planning and implementation of company changes and how to sustain these changes within the organization.

    Do you communicate a compelling vision of desired change? Do you build organizational alliances to launch and sustain change? Do you develop transition plans? A vital role you play as a leader is to look for opportunities to improve every aspect of your organization. To do this, you must create and champion change. Change management requires communicating a compelling vision, as well as leading and sustaining changes within an organization.

    This 8-minute module includes the Leadership Lesson “The Roots of a Giant,” the Leadership Gems “Prescription Without Diagnosis is Malpractice” and “Change is Bad Until It Succeeds,” examples of business and people results you can achieve with improved change management, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12325
  • LEADNOW-0119 Innovation

    Course Description

    “Innovation” is the 19th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. Watch this video and determine your own open-mindedness and how this may affect your team. Learn how to cultivate a fun and positive atmosphere that encourages innovation. Through innovation you gain the ability to apply better solutions to current or future needs.

    Are you open minded? Are you willing to take risks to further the organization? Do you seek better ways to meet customer needs? Do you challenge the status quo? Our challenge as leaders is to build a culture that fosters innovation – devising and applying better solutions to current or future needs. In such a culture, people are excited to share and challenge ideas, and are recognized for them. This requires a sense of openness, accountability, and trust.

    This 8-minute module includes the Leadership Lesson “Hooks and Loops,” the Leadership Gems “The Turtle That Moves Only After It First Sticks Its Neck Out” and “When You're Green You Grow, When You're Ripe You Rot,” examples of business and people results you can achieve with improved innovation, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12334
  • LEADNOW-0120 Inspiring Commitment

    Course Description

    “Inspiring Commitment” is the 20th Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. As a leader, it is your responsibility to create an atmosphere that inspires commitment–earning the hearts, minds, and engagement of your people. Integrate different strategies learned throughout the LEAD NOW! program as well as some specific tips to keep your team members feeling connected to the organization’s purpose and future.

    Do you help others feel connected to your organization? Do you create a motivating environment? As a leader, it is your responsibility to create an atmosphere that inspires commitment – earning the hearts, minds and engagement of your people. When you inspire commitment, you leverage the motivating factors that drive individual and team performance. You inspire your people through your demonstrated willingness to exceed expectations, and to be true to your organization, team, and values. You understand the importance of mutual loyalty.

    This 8-minute module includes the Leadership Lesson “Writing the Right Code,” the Leadership Gems “People Tend to Support What They Help to Create” and “A Leader That Stands for Everything Stands for Nothing,” examples of business and people results you can achieve with improved inspiration, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12335
  • LEADNOW-0121 Organizational Savvy

    Course Description

    “Organizational Savvy” is the final Dimension in the 21 Dimension LEAD NOW! Leadership Development Model. This Dimension teaches you to understand your organization as well as all the organizations within the company and outside it that play a factor in how and why things get done. Learn to play off of these organizational patterns to continue your personal development.

    Do you leverage the unofficial organizational chart to get things done? Do you build alliances to support change? Do you create partnerships to benefit performance? Organizational savvy is knowing how to get things done within the organization. You know who can do what, who is willing, who knows whom, who has the authority, who can make it happen, who knows the history, who knows the unwritten rules, who can break the logjams, who knows the way around policies, who owes who a favor, and who likes a good challenge.

    This 8-minute module includes the Leadership Lesson “The Mighty Tools of the Tiny Hummingbird,” the Leadership Gems “Plan and Achieve Small Wins” and “A Desk is a Dangerous Place from which to View the World,” examples of business and people results you can achieve with improved organizational savvy, and Power Tips to help you be even more effective in your daily work.

    MEA Certificate Numbers
    MEA12338